FAQs

Pepper is a curator of sex toys and lifestyle products. Through our store and our robust editorial section, we give you permission to play and initiate new discussions about pleasure. 

Put simply, Pepper is all about connection. We believe that the more connected we are, the better we are, and we believe in making pleasure a priority.

We’re a destination for finding what feels good while embracing what feels natural.

Lincoln and Sarah Spoor created Pepper after being married for 20 years. They have loved, worked and adventured, had four kids in their first five years of marriage, and weathered much of what many couples do.

Learn more about Sarah and Lincoln and their love story on our website.

Pepper is an aphrodisiac and a way to spice things up. We thought it was a fun, simple play on words with a deeper meaning that would represent our playful and irreverent nature.

After years of tiptoeing around pleasure stores in an effort to keep things spicy, we realized there weren't enough safe, welcoming, and inclusive spaces to buy intimacy products. Pepper offers a fresh and fun experience. We give you an opportunity to explore freely. Our buying experience centers around information, inspiration, and sex-positivity.

You are free to place an order as a guest, although we encourage you to create an account for ease of future purchases.

When you sign up for your free account you will be able to:

•Check out faster when making a purchase
•View past orders
•Make changes to your account information
•Change your password

If you check out as a guest, all order confirmations and updates will be sent via email, and you will not be able to track this information on our site.

Sign up for our newsletter at the bottom right of our homepage.

We send emails every week with links to our editorials, new products, and inspiring information about connection. Other emails can include special deals and promotions.

If at any time you would like to unsubscribe, just click the link at the bottom of our emails or newsletters. 

Upon completing your order on our website, you will receive a confirmation email. Your email confirmation includes your order number as well as a link to view the status of your order. Please email connect@peppertogether.com or call us at (702) 329-4400 if you have any questions.

Orders placed Monday through Friday before 2 pm PT will process the same day. Orders placed after 3 pm PT will be processed the next business day. Expedited orders placed Monday through Friday before 11 am PT will ship the same day. Expedited orders placed after 11 am PT or on weekends or holidays will be shipped the next business day.

All transit times are within the contiguous U.S.:

Standard Shipping: USPS - three to eight business days

Expedited Shipping:  USPS Priority - one to three business days

Next Day Shipping:  Next Day Air Saver/ USPS Priority Express- one business day (NO weekend delivery for UPS)

Expedited orders placed Monday through Friday before 11am PT will ship the same day. Expedited orders placed after 11 am PT or on weekends or holidays will be shipped the next business day.

All orders over $100 ship free with Standard Shipping. Orders under $100 will include a $15 charge for economy shipping. Expedited or Next Day Shipping rates will be displayed at check out based on item(s) ordered and zip code.

We ship to all addresses in the United States, including Alaska, Hawaii and Puerto Rico. We are not able to offer expedited shipments to P.O. Boxes or APO/FPO addresses. 

Unfortunately, we do not yet ship internationally, yet, but we are working on it. We currently ship to all addresses in the United States, including Alaska, Hawaii, and Puerto Rico. 

All orders are discreetly shipped in plain boxes to ensure privacy.

Your order status can be viewed in your account details or accessed via the order status link in your order confirmation email. Please email connect@peppertogether.com or call us at (702) 795-4400 with further questions.

You may return eligible items within 30 days of purchase, minus a $10 restocking fee. We will provide a free shipping label. Items must be unopened and sealed, unused, with tags, and in their original packaging. The following items are ineligible for returns: opened toys, opened lingerie, worn apparel, all condoms, all lotions, all lubricants, and all sale items.

To return a product, please email connect@peppertogether.com or call us at (702) 329-4400. We will provide a prepaid FedEx label. Affix the FedEx label to your package and bring it to a UPS drop-off location.

Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged and insured. Items that are lost in transit or damaged when we receive them will not be eligible for a refund.

When returning kits, the entire kit must be completely returned for credit. Each individual product must be in its original packaging and unopened. Products from the kit cannot be individually returned.

If there is a warranty-related issue with one particular item, please contact connect@peppertogether.com with the specific issue, and we will provide a replacement for that individual product.

If you return a product to us in accordance with the Pepper return policy, you will receive a refund to your original payment method. Refunds will be in the amount of the product price plus taxes, minus the original shipping cost and a $10 restocking fee. Refunds are issued within 5 business days of our receipt of the returned product(s). Please note that refunds can take up to 10 business days to appear in your account due to varying processing times between payment providers.

Products are considered faulty if they are received damaged or if a manufacturing fault occurs.  Products damaged as a result of normal wear and tear are not considered faulty. If you return a damaged or defective product, we will refund the initial shipping charges paid by you in addition to the amount of the product price and taxes, if applicable. To return a faulty, defective, or damaged product, please follow the Pepper return policy.

We accept all major credit cards and use a secure processing platform called Authorize.net. The transaction will appear on your statement as Moon LLC.

Yes. Our gift cards range from $25 - $1,000. To ensure your gift can include a toy and accessory, we recommend a gift card in the amount of $150. Purchase, redeem, or check your gift card balance here.

Yes! Visit our first brick-and-mortar location at Resorts World on the Las Vegas Strip. Our flagship store opened in July 2021. It features a VIP lounge, foreplay corridor, Connection Concierges, and much more. We can’t wait to see you! We are open Monday - Sunday, 12-8pm. Join our mailing list for more store updates.

As curators, we source the best-in-class lifestyle products, apparel, and toys. We provide information that invites closeness and new channels for connection. We get it—relationships can be complicated, so we like to keep it light. We’re here to simplify things by inviting playfulness and exploration into the bedroom, or any room for that matter. We create fun, easy, and sophisticated experiences and opportunities for you to explore and connect.