FAQs

Pepper is a curator of sex toys and lifestyle products. Through our store and our robust editorial section, we give you permission to play and initiate new discussions about pleasure. 

Put simply, Pepper is all about connection. We believe that the more connected we are, the better we are, and we believe in making pleasure a priority.

We’re a destination for finding what feels good while embracing what feels natural.

Lincoln and Sarah Spoor created Pepper after being married for 20 years. They have loved, worked and adventured, had four kids in their first five years of marriage, and weathered much of what many couples do.

Learn more about Sarah and Lincoln and their love story on our website.

Pepper is an aphrodisiac and a way to spice things up. We thought it was a fun, simple play on words with a deeper meaning that would represent our playful and irreverent nature.

After years of tiptoeing around pleasure stores in an effort to keep things spicy, we realized there weren't enough safe, welcoming, and inclusive spaces to buy intimacy products. Pepper offers a fresh and fun experience. We give you an opportunity to explore freely. Our buying experience centers around information, inspiration, and sex-positivity.

You are free to place an order as a guest, although we encourage you to create an account for ease of future purchases.

When you sign up for your free account you will be able to:

•Check out faster when making a purchase
•View past orders
•Make changes to your account information
•Change your password

If you check out as a guest, all order confirmations and updates will be sent via email, and you will not be able to track this information on our site.

Sign up for our newsletter at the bottom right of our homepage.

We send emails every week with links to our editorials, new products, and inspiring information about connection. Other emails can include special deals and promotions.

If at any time you would like to unsubscribe, just click the link at the bottom of our emails or newsletters. 

Upon completing your order on our website, you will receive a confirmation email. Your email confirmation includes your order number as well as a link to view the status of your order. Please email connect@peppertogether.com or call us at (702) 329-4400 if you have any questions.

As curators, we source the best-in-class lifestyle products, apparel, and toys. We provide information that invites closeness and new channels for connection. We get it—relationships can be complicated, so we like to keep it light. We’re here to simplify things by inviting playfulness and exploration into the bedroom, or any room for that matter. We create fun, easy, and sophisticated experiences and opportunities for you to explore and connect.

Orders placed Monday through Friday before 2 pm PT will process the same day. Orders placed after 3 pm PT will be processed the next business day. Expedited orders placed Monday through Friday before 11 am PT will ship the same day. Expedited orders placed after 11 am PT or on weekends or holidays will be shipped the next business day.

All transit times are within the contiguous U.S.:

Standard Shipping: USPS - three to eight business days

Expedited Shipping:  USPS Priority - one to three business days

Next Day Shipping:  Next Day Air Saver/ USPS Priority Express- one business day (NO weekend delivery for UPS)

Expedited orders placed Monday through Friday before 11am PT will ship the same day. Expedited orders placed after 11 am PT or on weekends or holidays will be shipped the next business day.

All orders over $100 ship free with Standard Shipping. Orders under $100 will include a $9.95 charge for economy shipping. Expedited or Next Day Shipping rates will be displayed at check out based on item(s) ordered and zip code.

We ship to all addresses in the United States, including Alaska, Hawaii and Puerto Rico. We are not able to offer expedited shipments to P.O. Boxes or APO/FPO addresses.

At this time we do not offer international shipping.

All orders are discreetly shipped in plain boxes to ensure privacy.

Your order status can be viewed in your account details or accessed via the order status link in your order confirmation email. Please email connect@peppertogether.com or call us at (702) 795-4400 with further questions.

You may return eligible items within 30 days of purchase, minus a $15 restocking fee. We will provide a free shipping label. Items must be unopened and sealed, unused, with tags, and in their original packaging. The following items are ineligible for returns: opened toys, lingerie bottoms, worn apparel, all condoms, all lotions, all lubricants, and all sale items.

To return a product, please email connect@peppertogether.com or call us at (702) 329-4400. We will provide a prepaid label. Affix the label to your package and bring it to your local parcel drop-off location.

Products are considered faulty if they are damaged or if a manufacturing fault occurs. Pepper branded products come with a 1 year manufacturers warranty. Products damaged as a result of normal wear and tear are not considered faulty. To return a faulty, defective, or damaged product, you will need to provide the original receipt along with a description and video of the fault you have encountered. If the item is considered faulty, we will provide you with a shipping label to return the product to us. Upon arrival the item will be inspected for the fault. After inspection, if the product is considered faulty a refund or replacement will be issued.

We accept all major credit cards and use a secure processing platform called Authorize.net. The transaction will appear on your statement as Moon LLC.

Yes. Our gift cards range from $25 - $1,000. To ensure your gift can include a toy and accessory, we recommend a gift card in the amount of $150. Purchase, redeem, or check your gift card balance here.